Privacy Policy

Last updated: 23rd January 2026

Silkstone Van Man (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, contact us, or use our services.

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Business name: Silkstone Van Man
Contact email: info@silkstonevanman.co.uk
Service area: United Kingdom

We act as the data controller for the personal data we collect.

2. What Personal Data We Collect

We may collect and process the following personal data:

Name
Email address
Telephone number
Address (collection and delivery locations)
Details about your move (dates, item lists, access notes)
Payment-related information (we do not store card details)
Communications with us (emails, messages, call notes)

Website usage data (IP address, browser type, pages visited)

Name	Description	Duration
comment_author	Used to track the user across multiple sessions.	Session
comment_author_email	Used to track the user across multiple sessions.	Session
comment_author_url	Used to track the user across multiple sessions.	Session

Learn more

Name	Description	Duration
_gac_	Contains information related to marketing campaigns of the user. These are shared with Google AdWords / Google Ads when the Google Ads and Google Analytics accounts are linked together.	90 days
__utma	ID used to identify users and sessions	2 years after last activity
__utmt	Used to monitor number of Google Analytics server requests	10 minutes
__utmb	Used to distinguish new sessions and visits. This cookie is set when the GA.js javascript library is loaded and there is no existing __utmb cookie. The cookie is updated every time data is sent to the Google Analytics server.	30 minutes after last activity
__utmc	Used only with old Urchin versions of Google Analytics and not with GA.js. Was used to distinguish between new sessions and visits at the end of a session.	End of session (browser)
__utmz	Contains information about the traffic source or campaign that directed user to the website. The cookie is set when the GA.js javascript is loaded and updated when data is sent to the Google Anaytics server	6 months after last activity
__utmv	Contains custom information set by the web developer via the _setCustomVar method in Google Analytics. This cookie is updated every time new data is sent to the Google Analytics server.	2 years after last activity
__utmx	Used to determine whether a user is included in an A / B or Multivariate test.	18 months
_ga	ID used to identify users	2 years
_gali	Used by Google Analytics to determine which links on a page are being clicked	30 seconds
_ga_	ID used to identify users	2 years
_gid	ID used to identify users for 24 hours after last activity	24 hours
_gat	Used to monitor number of Google Analytics server requests when using Google Tag Manager	1 minute

Learn more

3. How We Collect Your Data

We collect data when you:

Submit a form on our website
Request a quote
Contact us by phone, email, or social media
Book or use our services
Interact with our website (via cookies and analytics tools)

4. How We Use Your Data

We use your personal data to:

Provide quotes and carry out removal services
Communicate with you about your booking
Process payments and deposits
Improve our website and services
Comply with legal and regulatory obligations

We will only use your data where we have a lawful basis to do so.

5. Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases:

Contract – to provide quotes and perform our services
Legitimate interests – to operate and improve our business
Legal obligation – to meet accounting or legal requirements
Consent – where required for marketing communications

6. Marketing Communications

We may contact you regarding your enquiry or booking.

We will only send marketing communications if:

You have given consent, or
It is permitted under legitimate interest rules

You can opt out of marketing at any time by contacting us.

7. Sharing Your Data

We do not sell your personal data.

We may share data with:

Payment providers
IT, CRM, or email service providers
Accountants or legal advisers
Insurers (where required for claims)

All third parties are required to keep your data secure and confidential.

8. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.

Your data is stored securely and only retained for as long as necessary for the purposes outlined in this policy.

9. Data Retention

We retain personal data:

For the duration of our contract with you
As required for legal, tax, or insurance purposes
For a reasonable period after services are completed

10. Your Data Protection Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request erasure of your data (where applicable)
Restrict or object to processing
Request data portability
Withdraw consent at any time

To exercise your rights, please contact us using the details above.

11. Cookies

Our website may use cookies to:

Improve functionality
Analyse website traffic
Enhance user experience

You can control or disable cookies through your browser settings.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Email: [Insert business email]